Delivery and Refund
- If the parcel gets seized by customs or is lost for whatever reason, we will refund you the full amount within 5 days. You can read one of our customer's feedback on this topic. Exception: bulk orders. Bulk orders are refunded or reshipped once it returns to us.
- If you do not pick up the parcel and the maximum hold time expired, there is NO reimbursement.
- We refund in BTC within 1 day to the address that you provide us with.
We offer two shipping methods: Express Mail Service and Standard Delivery. The delivery times and shipping costs you can find below.
We have successfully delivered our products to our customers in: USA, Canada, Australia, New Zealand, UK, France, the Netherlands, Switzerland, Poland, Hungary, Croatia, Romania, Bulgaria, Czech Republic, Slovakia, Slovenia, Israel, Japan, China, Hong Kong, Philippines, Malaysia, India, Mexico, Colombia, and Oman.
Your order should satisfy the following conditions; otherwise, it cannot be processed:
- The minimum total price is 59 USD;
- The maximum total price is 600 USD;
- You are NOT from Germany, Austria, Belgium, Sweden, Norway or African countries.
If your order exceeds the maximum total price, please contact us.
Express Mail Service
We use the services of Express Mail Service, an international accelerated delivery service. This means that your parcel will be delivered to the exact address that you provide by the courier in your country. In case you were not able to receive your parcel in the first attempt, a second and/or third delivery attempt can be made. If unsuccessful, the parcel will be kept at your local post station, ready for a pick-up for several days or weeks depending on the policy of the postal service in your country. When unsure, please use the tracking number that was sent to you.
The real price of EMS is around 30 USD for shipments to the US, so we cover it to some extent; this is the reason why we have a minimum order amount.
Delivery Times for EMS
Packages are generally dispatched within 3 days after payment.
Shipping by the EMS from Russia takes, on average, the following amounts of time to reach the customer:
- 5 - 8 days for customers in the EU and the UK
- 6 - 9 days for customers in the USA
- 6 - 10 days for customers in Canada and China
- 8 - 12 days for customers in Singapore and Japan
- 6 - 14 days for customers in New Zealand and Australia.
Please use the tracking number to find out where your parcel is located.
Shipping Costs for Express Mail Service worldwide
- For orders below 99 USD: 19 USD
- For orders from 100 to 149 USD: 9 USD
- For order above 149 USD*: FREE
* Australia, New Zealand, Brazil, Chile, Colombia, Mexico, Peru and Philippines have different shipping costs:
- Orders between 80-150 USD incur shipping fee 29 USD;
- Orders between 150- 250 incur shipping fee 19 USD;
- Orders above 249 USD have the shipping fee 9 USD.
Standard Delivery Terms:
- 9 USD on orders above 30 USD.
Customs and Taxes
We always fill customs declarations properly; however, we cannot guarantee the aforementioned delivery times, as customs has the right to hold the products that you ordered for inspection.
There is no reason for your package to get seized, unless the drugs are scheduled under your country's laws. Seizures are incredibly rare, but customs may hold your products for inspection. If customs opens a sealed package, it always adds an “opened by customs” sticker. The chance of an inspection is still very small.
In order to ensure faster uninterrupted delivery and also to avoid possible complications in certain countries we mark all our parcels as gifts.
Our products are usually shipped in cartoons with the contents wrapped in bubble wrap.
The real price of shipping is pretty high, as we use EMS (Expedited Mail Service). Therefore we offer discounts only on products and not on shipping. If your order is large enough you can have both free shipping and a discount on the products, e.g. BTC discount.
If you have any questions or are not fully satisfied with the service you receive, please contact us. We would be glad to hear from you.