Reshipment and Refund Rules

We strive to deliver the best possible shopping experience to our customers. For this reason, we work with the most trustworthy pharmaceutical suppliers, ship fresh products, add English stickers on all of them, store them in the best possible conditions, and use reliable shipping partners. We also take postal risks when shipping to most, but not all, of our destinations.

Due to the specific nature of our products and the fact that all orders are shipped internationally, delivery may be affected by factors beyond our control. By placing an order on our website, you agree to the terms outlined below.

Guaranteed Processing Time

We have established a guaranteed timeframe, which refers to the period within which your order is expected to clear our customs and leave the country of origin. While international shipping may be affected by factors beyond our control, we commit to compensating your order (refund, reshipment, or store credit) if it fails to leave the country of origin within the guaranteed time due to issues on our side.

To \ FromInternational Warehouse 
Canada60 days
UK, EU, UAE & Other Countries60 days
Australia & New ZealandNo Delivery
If your order exceeds this timeframe, it becomes eligible for compensation at your choice. See below for more details.

Please note that we no longer take responsibility for risks and delays caused by customs or postal services in the destination country.

Orders Eligible for Reshipment / Refund / Store Credit

We are committed to ensuring that your order reaches the international shipping process safely. We may offer compensation only for issues that occur on our side. An order that is eligible for reshipment / refund / store credit should meet ANY of the following conditions:

  • The parcel failed to leave the country of origin within the guaranteed processing time due to issues on our side.
  • The parcel was returned to us due to an error on our side (warehouse or shipping mistake).
  • The order arrived incomplete due to an error on our side (not customs seizures, etc.).

Upon receiving your order, you have 3 days to file a complaint in case the order arrived incomplete. Unfortunately, we cannot accept complaints made after this deadline due to the policy of our fulfillment center.

Products returned to our warehouse as ‘unclaimed’ or ‘failure to deliver’ are not subject to refund or reshipment.

Orders NOT Eligible for Reshipment / Refund / Store Credit

Your order is NOT eligible for refund or reshipment if:

  • The parcel was delayed, rejected, seized, or destroyed by customs / The parcel was lost or damaged after leaving the dispatching country. We are responsible for issues that occur only while the parcel is in the country of origin, including our warehouse and customs. We cannot be held responsible for delays, seizures, losses, or damage caused by carriers, postal services, or customs during the international transit.
  • You were unsatisfied with the effect of the product / You became allergic to any of the product’s components. If you are using any of the products without a prescription from a qualified MD, you assume all the risks associated with such a decision. This also includes cases when the product is not working for you, which may sometimes happen as metabolic processes can vary significantly in different individuals.
  • You decided not to use the product that was shipped and delivered to you in good quality. We understand that you may change your mind about using a product for various personal reasons. But even if you send the parcel back to us, we won’t be able to award compensation because our fulfillment center does not provide the service of processing such incoming dispatches. It means that we won’t be able to return it to stock.
  • You failed to pick up the parcel from your local post office / You provided the wrong address in the order. Products returned to us as ‘unclaimed’ or ‘failure to deliver’ are not subject to reshipment / refund. Unfortunately, our fulfillment center does not have the option of returning unclaimed products in stock. It means that even if your parcel returns back to us, we won’t be able to reship it to you again or return it to stock. That is why we kindly ask you to verify all the details of your order before payment, including the shipping address and quantity.
  • The tracking shows that the order is delivered, but the customer claims that they have not received it. In such cases, we recommend contacting your local postal service for clarifications.
  • You used a third-party service such as a forwarder or shipping aggregator to deliver your order to an address different from the one specified in your order. In such cases, you accept full responsibility for the actions of the third-party carrier of your choice. We can only be responsible for the shipping to the destination specified in the order. 

Responsibility for Customs

We are responsible only for dispatching your order from our warehouse and handing it over to the carrier. Once the parcel leaves the country of origin, customs clearance and compliance with local import regulations are entirely the customer’s responsibility.

Customs rules, restrictions, and enforcement practices vary significantly between countries and may change without notice.
For this reason:

  • We do not research or monitor import regulations for each destination country.
  • We do not provide guarantees that a shipment will successfully pass customs in your country.

It is the customer’s responsibility to check that importing the products is legal under local laws before placing the order.

How Do We Process Reshipment / Refund?

Upon your request, we can offer either a refund to your BTC wallet or give you a store credit, or we can reship your order.

  • Refunds are offered in BTC only. We do so to simplify international transfer and save on fees both for you and us. Refunds are issued within 1-3 business days.
  • Reshipments are usually dispatched within 1-3 business days. Reshipment may be delayed if the items you have ordered are not currently available.

Contact Us

If you have any questions or suggestions or are not fully satisfied with the service you receive, please contact us. We would be glad to hear from you.

Thank you!

You will now receive regular updates from us!

Log in

Forgot your password?

General Information

Welcome to CosmicNootropic.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions, which together with our Privacy Policy govern CosmicNootropic’s relationship with you in relation to this website. We only offer services to visitors who agree to our Terms and Conditions. Please review these Terms and Conditions in detail before using our website. If you disagree with any part of these Terms and Conditions, please do not use our website.

CosmicNootropic is a logistic service company located in Kazakhstan that can deliver pharmaceutical goods not available in your country. We seek and purchase products upon your order, your behalf and for your own personal use only. We do not produce the products presented on the website ourselves.

To the best of our ability, we strive to comply with: 

  • Sections 5 and 12 of the Federal Trade Commission Act, 15 U.S.C. §§ 45 and 52; 
  • the Federal Food, Drug, and Cosmetic Act, 21 U.S.C. § 301, et seq.; 
  • the Consumer Financial Protection Act, 12 U.S.C. § 5481, et seq. (CFPA); 
  • the Telemarketing and Consumer Fraud and Abuse Prevention Act, 15 U.S.C. § 6101, et seq. (TCFAPA); and all regulations implementing the TCFAPA, including without limitation the Telemarketing Sales Rule, 16 C.F.R. § 310.1, et seq.; 
  • the Telephone Consumer Protection Act, 47 U.S.C. § 227, et seq. (TCPA), and all regulations implementing the TCPA, including without limitation 47 C.F.R. § 64.1200, et seq.; 
  • the Electronic Funds Transfer Act, 15 U.S.C. § 1693, et seq. (EFTA), and all regulations implementing the EFTA, including without limitation Regulation E, 12 C.F.R. § 1005.1, et seq.; 
  • the Restore Online Shopper’s Confidence Act, 15 USCS § 8401, et seq.; 
  • the Unordered Merchandise Statute, 39 U.S.C. § 3009; 
  • the Gramm-Leach-Bliley Act, 15 U.S.C. § 6801, et seq. (GLBA), and all regulations implementing the GLBA; and 
  • all other applicable federal, state, and local laws, rules, and regulations, while providing access to and protecting individuals’ rights to transparent, factual information, informed decision-making, and freedom of choice in product selection.

The products that are shipped to the US have an FDA-compliant labeling in English.

To the US Citizens 

Please note that you are only allowed to import a 3-month supply of a particular product and for personal use only. Upon your request we can add an informational leaflet that might be helpful in those rare cases when your parcel might be taken for an inspection by the US customs or FDA.

No statements anywhere on this website have been evaluated by the FDA. In the US these products are not intended to diagnose, treat, cure, or prevent any disease. When ordering products from the US warehouse the customer explicitly instructs us to deliver the same quantity to our fulfillment center. All products bought from the US come with an FDA-compliant product sticker and as stated on them should not be treated as pharmaceuticals.

Disclaimers 

CosmicNootropic.com presents all information on the website for education purposes only. All products on this site are for Research, Development use only. No information anywhere here or on any of the product labels should be interpreted to contradict FDA guidelines. Nor should you rely on this information to medically prescribe or diagnose any illness or disease. None of the statements here or on any of the product labels have been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease..

CosmicNootropic.com does not recommend using supplements against the advice of a doctor or self-prescription for known or assumed medical conditions for which the treatment is available in the customer’s country. Mixing the products with other preparations or drugs must be evaluated by the customer and, preferably, a licensed medical practitioner. It is not our responsibility to do so.

Please note that drugs imported for nonclinical and R&D use cannot be repurposed, even if later approved for clinical trials or marketing in the U.S. Unused drugs must be exported or destroyed after testing.

Always consult with a qualified health physician before taking any dietary supplement.

Warnings 

Do not use any of these products if you are pregnant or nursing. Discontinue use and see your health care practitioner if you experience dizziness, tremors, sleeplessness, headache, heart palpitations, or tingling sensations. Refrain from use if you are at risk of psychiatric, liver, heart, or thyroid disease, diabetes, anxiety, depression, seizure disorder, pernicious anemia, or difficult urination due to enlarged prostate. See your health care practitioner before use if you are taking any prescription drug or MAO inhibitor. Keep all of these products out of the reach of children. None of these products are intended for use by persons under the age of 18 unless approved by a health care practitioner.

If you are from Australia, we highly recommend that you refrain from purchasing Phenibut. It is officially banned in Australia and will likely be stopped by the customs. In this case, we can’t be held accountable and won’t be able to refund or reship your order.

Terms and Conditions

General legal points

  1. You must be a legal adult in your country to purchase our products. By agreeing to the Terms and Conditions, you are verifying that you are a legal adult. It is strictly against our Terms and Conditions to supply any of our products to the minors. You are also responsible for the well-being of any third party, to whom you give the products. Giving our products to a third party without informing them of associated dangers and risks is the responsibility of the customer.
  2. The parties agree that the exclusive jurisdiction and venue for the resolution of any dispute arising from or relating to these Terms and Conditions shall lie in the courts of Kazakhstan. The laws of Kazakhstan shall govern the dispute. Each party irrevocably consents to the service of process in any such dispute if served in accordance with the notice provisions contained herein. 
  3. We are not affiliated with trademark holders of the products, which are advertised on our website.
  4. You agree to indemnify, defend and hold harmless CosmicNootropic and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  5. In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Information and content

  1. The product information and instructions on the website are provided for educational purposes only and have been translated from Russian into English to the best of our abilities without modifications, so that people can access original information from the producers rather than relying on unverified anecdotal reports. Our goal in publishing various information about product use, including instructions, is to support the free exchange of information and ensure people have access to original sources from manufacturers and the authorities responsible for approving these products in the countries where they are approved and produced. This is not done for commercial purposes but rather to minimize risks and maximize benefits. However, this information is not exhaustive, and we strongly recommend consulting a qualified healthcare professional before using any products.
  2. The articles that may be found on this website are provided exclusively for the purposes of providing information and education. The FDA has not given permission for the treatment or prevention of any disease, medical condition, or ailment using them.
  3. Content presented on the website does not constitute medical advice, nor should it be relied upon to medically prescribe or diagnose any illness or disease for which the treatment is available in the customer’s country.
  4. The dosage recommendations are meant to be a guideline for best practices. You are responsible for your own safety, and the use of the products is done at your own risk. You may want to consult your doctor prior to taking any nootropic or other product, especially if you are on any medications. We do our best to explain all of the safety warnings for all our products, but it is your responsibility to get acquainted with all the information and research and fully understand the risks and warnings of taking any preparation.
  5. We reserve the right to delete any comment on any page that makes unsubstantiated claims that any product on our website offers a treatment for any established medical condition, for which there is already a prescription medicine available in your country.

Sales and logistics

  1. We reserve the right, but are not obligated, to limit and/or deny the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  2. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  3. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
  5. You have the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from CosmicNootropic.
  6. You agree to comply with instructions, if any, furnished by CosmicNootropic relating to the use of the products and not misuse of the products in any manner.
  7. You agree to be named Importer of Record for any and all shipments from us. As an extension of this, you agree to comply with all laws and regulations regarding import/export in the country where you reside and where you will receive our shipments. It is your responsibility to know and understand your local laws and regulations before ordering and receiving a shipment of CosmicNootropic products. If you agree to import any CosmicNootropic products, then you agree to pay for any fees, fines, legal expenses, or any other costs that may be associated with any potential violations of import/export or other laws and regulations of your country of residence and receipt.
  8. Shipping is not available for narcotic and prescription drugs, because we work in accordance with national and international legislation. And we do not act against the established medical practice, but rather complement it.  
  9. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Reshipment and Refund Rules.
  10. We can only be responsible for shipping to the destination specified in the order. If you use a forwarder or a shipping aggregator, it is your responsibility and we cannot provide any compensation for the actions of the third parties.
  11. In purchasing any of these items, the customer acknowledges that there are risks involved with consumption or distribution of these products. The listing of a material on this site does not constitute a license to its use in infringement of any patent.  All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products.
  12. When the purchaser elects to pay for their order with a credit card, they forfeit the right to request a chargeback with their card provider.
  13. If you are a US citizen, by buying from CosmicNootropic.com you agree that your purchase here meets the conditions described by the FDA on the individual import of drugs:
  14. The drug is to be used for a serious condition for which effective treatment is not available in the United States;
  15. There is no commercialization or promotion of the drug to the US residents;
  16. The drug is considered not to represent an unreasonable risk;
  17. The individual importer of the drug verifies that it is for his or her own use, and provides contact information of the doctor providing treatment or shows that the product is for the continuation of the treatment begun in a foreign country; and
  18. Generally, not more than a 3-month supply of the drug is imported.

Package and branding

  1. You further warrant that any material produced with any product shall not be adulterated or misbranded within the meaning of the Federal Food, Drug, and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce.
  2. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store and to provide all the available information from the producers and medical organizations involved in certification and clinical testings of these products.

Changes to Terms

  1. We reserve the right to revise, update, and otherwise change these Terms and Conditions at our discretion. We advise visitors to review these Terms and Conditions whenever visiting CosmicNootropic.com to stay updated on any potential changes.

If any part of our Terms and Conditions is unclear, please contact us, and we will answer promptly.

Importer rights information

Contacts us

support@cosmicnootropic.com


Reshipment and Refund Rules

We strive to deliver the best possible shopping experience to our customers. For this reason, we work with the most trustworthy pharmaceutical suppliers, ship fresh products, add English stickers on all of them, store them in the best possible conditions, and use reliable shipping partners. We also take postal risks when shipping to most, but not all, of our destinations.

Due to the specific nature of our products and the fact that all orders are shipped internationally, delivery may be affected by factors beyond our control. By placing an order on our website, you agree to the terms outlined below.

Guaranteed Processing Time

We have established a guaranteed timeframe, which refers to the period within which your order is expected to clear our customs and leave the country of origin. While international shipping may be affected by factors beyond our control, we commit to compensating your order (refund, reshipment, or store credit) if it fails to leave the country of origin within the guaranteed time due to issues on our side.

To \ FromInternational Warehouse 
Canada60 days
UK, EU, UAE & Other Countries60 days
Australia & New ZealandNo Delivery
If your order exceeds this timeframe, it becomes eligible for compensation at your choice. See below for more details.

Please note that we no longer take responsibility for risks and delays caused by customs or postal services in the destination country.

Orders Eligible for Reshipment / Refund / Store Credit

We are committed to ensuring that your order reaches the international shipping process safely. We may offer compensation only for issues that occur on our side. An order that is eligible for reshipment / refund / store credit should meet ANY of the following conditions:

  • The parcel failed to leave the country of origin within the guaranteed processing time due to issues on our side.
  • The parcel was returned to us due to an error on our side (warehouse or shipping mistake).
  • The order arrived incomplete due to an error on our side (not customs seizures, etc.).

Upon receiving your order, you have 3 days to file a complaint in case the order arrived incomplete. Unfortunately, we cannot accept complaints made after this deadline due to the policy of our fulfillment center.

Products returned to our warehouse as ‘unclaimed’ or ‘failure to deliver’ are not subject to refund or reshipment.

Orders NOT Eligible for Reshipment / Refund / Store Credit

Your order is NOT eligible for refund or reshipment if:

  • The parcel was delayed, rejected, seized, or destroyed by customs / The parcel was lost or damaged after leaving the dispatching country. We are responsible for issues that occur only while the parcel is in the country of origin, including our warehouse and customs. We cannot be held responsible for delays, seizures, losses, or damage caused by carriers, postal services, or customs during the international transit.
  • You were unsatisfied with the effect of the product / You became allergic to any of the product’s components. If you are using any of the products without a prescription from a qualified MD, you assume all the risks associated with such a decision. This also includes cases when the product is not working for you, which may sometimes happen as metabolic processes can vary significantly in different individuals.
  • You decided not to use the product that was shipped and delivered to you in good quality. We understand that you may change your mind about using a product for various personal reasons. But even if you send the parcel back to us, we won’t be able to award compensation because our fulfillment center does not provide the service of processing such incoming dispatches. It means that we won’t be able to return it to stock.
  • You failed to pick up the parcel from your local post office / You provided the wrong address in the order. Products returned to us as ‘unclaimed’ or ‘failure to deliver’ are not subject to reshipment / refund. Unfortunately, our fulfillment center does not have the option of returning unclaimed products in stock. It means that even if your parcel returns back to us, we won’t be able to reship it to you again or return it to stock. That is why we kindly ask you to verify all the details of your order before payment, including the shipping address and quantity.
  • The tracking shows that the order is delivered, but the customer claims that they have not received it. In such cases, we recommend contacting your local postal service for clarifications.
  • You used a third-party service such as a forwarder or shipping aggregator to deliver your order to an address different from the one specified in your order. In such cases, you accept full responsibility for the actions of the third-party carrier of your choice. We can only be responsible for the shipping to the destination specified in the order. 

Responsibility for Customs

We are responsible only for dispatching your order from our warehouse and handing it over to the carrier. Once the parcel leaves the country of origin, customs clearance and compliance with local import regulations are entirely the customer’s responsibility.

Customs rules, restrictions, and enforcement practices vary significantly between countries and may change without notice.
For this reason:

  • We do not research or monitor import regulations for each destination country.
  • We do not provide guarantees that a shipment will successfully pass customs in your country.

It is the customer’s responsibility to check that importing the products is legal under local laws before placing the order.

How Do We Process Reshipment / Refund?

Upon your request, we can offer either a refund to your BTC wallet or give you a store credit, or we can reship your order.

  • Refunds are offered in BTC only. We do so to simplify international transfer and save on fees both for you and us. Refunds are issued within 1-3 business days.
  • Reshipments are usually dispatched within 1-3 business days. Reshipment may be delayed if the items you have ordered are not currently available.

Contact Us

If you have any questions or suggestions or are not fully satisfied with the service you receive, please contact us. We would be glad to hear from you.

You’re all set!

Check your email to get your free Biohacking Guide

Please note

Sales in the United States are not available.

<