Where We Ship From
Our main warehouse is located in Moscow, Russia, from which we ship all of our products. We also ship a selected number of products from our warehouse in California, USA. When shipping from Russia, we use registered trackable airmail and EMS; when shipping from California, we use USPS, UPS and DHL Ecommerce.
Our Shipping Rates
|To \ From||US Warehouse (DHL)||Russian Warehouse (EMS)||Russian Warehouse (Regular Mail)|
|USA||7.50 USD||30 USD||10 USD|
|Canada, Great Britain, Europe & Other Countries||15 USD||30 USD||10 USD|
|Expensive Shipping Destinations *||25 USD||40 USD||10 USD|
*Expensive Shipping Destinations are: Australia, New Zealand, South Africa, Brazil, Mexico, Peru, Thailand, Taiwan, Philippines, Chile. The price for shipping to these countries is higher because the postage rates for them are significantly higher than those for other countries.
If your order contains items from two warehouses the delivery price is simply added up: for example, if you’re ordering items to the US from the both warehouses your shipping total will be 17.5 USD.
Average Shipping Time for Registered Mail (Russia)
Please note, that the timelines below are only estimates and shipping may take longer because of the pandemic:
- 10 – 35 days for customers in the EU and the UK;
- 15 – 30 days for customers in the USA;
- 25 – 40 days for customers in Asia (Singapore, Japan, India etc.);
- 10 – 35 days for customers in the Middle East;
- 20 – 60 days for customers in New Zealand and Australia (parcels are shipped by air once a month).
After the order is paid we will ship it within 12-48 hours and send you the tracking number.
It may take longer for certain products (e.g. Cytomaxes, Cytamins, Cytogens and some others) that require pre-ordering from our suppliers.
All our shipments are trackable along the way and they are usually delivered by a courier.
We have automated service informing you about the whereabouts of your parcel but in the end it is YOUR responsibility to track your order and pick up your parcel. If a delivery attempt was unsuccessful, you will need to wait for another delivery attempt or come to your nearest postal office.
During the pandemic the Russian Post is not offering shipping to some countries including Chile, Colombia, the Dominican Republic, Kuwait, Mexico, Peru and some other countries from the high-risk group. Transport connection between these countries is closed for an indefinite period of time.
US Domestic shipping
We are happy to offer US domestic shipping for certain products.
Products that can be shipped from the US warehouse have Ships from: US option. Here is an example of how this looks:
Just select the US option and add the product to your shopping cart. If there is no such option, it means that we can only ship this product from Russia. After you select the shipping option, just proceed with finalizing your order.
- The orders are dispatched only on business days.
- The delivery time is 3-7 days on average from the moment of dispatch.
- Prices are 15% higher for the items shipped from the US. This is because it takes money and effort to get the products to the warehouse of our fulfillment partner and to store them there.
Express Mail Service (Russia)
This is a more expensive option and packages are usually delivered a few days faster than those shipped by Registered Mail.
Please note: we have no control over the postal times in transit. Even EMS shipments can often take more than 2-3 weeks to arrive. We recommend sticking to the Registered Mail option, since EMS is not necessarily quicker. EMS may be suitable if you need your product as soon as possible or if you are concerned with the stability of Semax/Selank or Visomitin.
Customs and Taxes
Generally, under the US law as well as under the laws of most countries nootropics are not considered prescription drugs. Therefore, their import is not regulated. It is legal for people in the US to order non-scheduled food supplements and chemical compounds for individual consumption or for research, respectively.
At the same time, customs reserves the right to hold your products for inspection. The chance of an inspection is very small unless you are from Canada or Australia where this happened before. If customs opens a sealed package, it always adds an “opened by customs” sticker or sign. It will then pass the parcel to the postal service for delivery.
In order to ensure faster uninterrupted delivery we mark all our parcels as gifts. For the UK and some other countries we also indicate the value of less than 30 USD so that you would not need to pay the import duty.
Our products are usually shipped in standard Russian post cardboard boxes. Contents inside are wrapped in bubble wrap. For smaller orders we use standard postal plastic bags with bubble wrap.
Please refer to the page dedicated to refunds and reshipments.
The maximum total order price is 999 USD. For orders exceeding the maximum total price, please contact us.
If you have any questions, suggestions or are not fully satisfied with the service you receive, please contact us. We would be glad to hear from you.